The campaign is not tracking conversions

1. Verify Conversion Tracking Setup

   1. Check the adgebra pixel Code if placed or not.

   2. Ensure the adgebra conversion tracking code or pixel is correctly placed on the appropriate pages of the client's website (e.g., confirmation or thank-you page).

   3. Verify if the adgebra code/pixel is not commented out or placed within other script tags that might prevent it from firing.

2. Open Developer Tools in the browser

   1. Right-click on the webpage and select "Inspect" or press Ctrl+Shift+I (Windows/Linux) or Cmd+Option+I (Mac) to open the browser's developer tools. Or Simply press F12.

   2. Enter the adgebra click tracker URL in Chrome browser, if you do not have adgebra click tracker then see if you can see the ad on the website then open that website where your ad can be seen and click on that ad.

   4. Go to the Network Tab: Navigate to the "Network" tab in the developer tools.

   5. Filter by Network Requests: Filter the requests by typing keywords like "conversion?p1" or the name of our platform (e.g., “adgebra”) in the search bar within the Network tab.

   6. Perform a Conversion Action: Perform the action on the website that should trigger the conversion pixel (e.g., making a purchase, or filling out a form).

   7. Check for the Pixel Request: Look for network requests related to our conversion pixel. The request will usually show up as below. You need to be very sure that the same pixel with the advertiser ID is firing here which you have shared with the advertiser/brand you can verify by using the p1 parameter value as the advertiser/brand ID.

1. Inspect the Request: Click on the request to see the details and ensure it was sent correctly. Check the response status to ensure it was successful (typically a 200 status code).

1. Test and Verify

   1. Perform test conversions to ensure that the tracking is working as expected.

   2. Clear your browser cache or use incognito mode to simulate a new user conversion.

   3. If the conversion pixel is fired with status code 200, then there is no issue with pixel firing. Now you check the reports if you can see a number in the report. If not please raise the issue with the product team to check further.

Note: If the pixel is fired correctly and still not able to track the number, there might be also the possibility of your browser the third-party cookies being blocked. You can check your browser settings if you have allowed third-party cookies. As per the below